SYD Cabs Taxi Drivers – Incident Reporting Instructions

If you are involved in any incident while on duty (including but not limited to):
✔ Customer misbehaviour (abuse, refusal to pay, aggression)
✔ Meter or fare disputes (technical errors, incorrect charges)
✔ Lost property (items left in your taxi)
✔ Emergencies (accidents, medical issues, safety threats)
✔ Other work-related incidents

Fill out all required details (time, location, description, witnesses, etc.).

Submit the form – SYD Cabs will review and take necessary action on any Sydney taxi trips.

• ⚠If a customer refuses to pay the fare in a taxi, you can report it to the Taxi Fare Hotline or through the Taxi fare complaints form. You can also report it to Service NSW via the 24-hour Taxi Fare Hotline (1800 500 410) or through their online complaints form. You can lodge a complaint online by clicking here on Service NSW website.

• ⚠Important:
  – Report incidents as soon as possible for faster resolution.
  – For emergencies (violence, medical crisis), call 000 first, then report to Syd Cabs.
  – Keep your driver ID & trip logs ready for reference.